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Eyes on the Road
Staking out the future right from the start
By Marc Stengel
JANUARY 10, 2000:
It is fitting that the last century--the primordial one for
automobiles--should have ended with such a flush of success in vehicle
sales, styling, technology, and convenience. From an elite curiosity 100
years ago, the automobile has evolved into today's most significant mass
commodity, arguably the most expensive widely owned artifact in all of
human history. For this reason, it is easy to predict that the automobile's
very success will become its greatest challenge for the next 100 years, as
competing constituencies vie to shape personal, mechanical transportation
into their own images of the future.
Retailing
I predict that the most significant near-term revolution in automobiles
will concern the way they are sold. For a century, automotive retailing has
defined a virtual class of society known as the family auto dealer. Like
feudal baronets and viscounts, a relative handful of small and large auto
dealer families have established dynastic monopolies with strict
territorial pretensions. But as they've consolidated both power and
prestige, auto dealers as a group have tended to alienate the two other
constituent classes of Autodom: the manufacturers and the customers.
Indeed, it is our most hackneyed clich to compare buying a new or used car
with having teeth pulled.
Accordingly, there are seismic forces afoot that may transform the
automotive landscape. On the one hand, manufacturers are experimenting
boldly with plans to buy out family dealerships in strategic markets, the
better to consolidate marketing power. On the other hand, individual
consumers are educating themselves at a ravenous pace about the formerly
shrouded secrets of Byzantine auto transactions. No longer dependent upon
the cabalistic practices of showroom salespeople, customers are starting to
exploit their newly acquired information franchise by shopping nationally
over the Internet for the deals they want--instead of the deals they're so
often forced to accept.
For the next quarter-century, I predict that auto retailing will slough
off its medieval, dynastic raiment and join the ranks of every other
mass-produced consumer commodity. Consumers will learn to order direct from
manufacturers or large regional distributors (or at least to threaten to);
manufacturers will learn to build to order (in days and hours, not weeks or
months); and entrepreneurial dealers will learn to take orders and to stop
interposing themselves between supply and availability--in other words, to
service customers the way other successful retail merchants learned to do
long ago.
Design
By the end of the next decade, it will no longer be possible to shop for
a vehicle without a booklet-sized lexicon of automotive acronyms. Already,
we have graduated far beyond the occasional use of SUV, a 1980s coinage for
those sport/utility vehicles that graft attributes of trucks onto cars or
minivans. The preeminence of trucks and the brawny can-do culture they
represent means we are no longer loath to associate with the connotations
of cargo vehicles. APVs (all-purpose vehicles), MPVs (multi-purpose
vehicles), and SUTs (sport/utility trucks) have already appeared with their
hair-splitting nuances. But you would also be wise to brace yourself as
well for ULEVs (ultra-low emission vehicles), EVs (electric vehicles), HPVs
(hybrid-power vehicles), and AFVs (alternative fuel vehicles). Vehicle
designs--and therefore their designations--are being vectored by the twin
forces of consumers' insistent personal requirements and intrusive public
dictates concerning fuel efficiency, emissions, and safety.
It is my prediction that by the end of the next decade, the simple
division between car and truck will be virtually impossible to detect for
the majority of commuter vehicles. Instead, the trend will be to segregate
along the lines of size: big, powerful vehicles with extra capacities for
people and things versus small, efficient, clean vehicles for more
personal, smaller-capacity use. The grail-like achievement of a
multipurpose, one-size-fits-all design will continue to elude us, even
while disparities of absolute size diverge to such an extent that our
roadways will require adaptation. By the close of the next horseless
century, behemoth vehicles (and perhaps sports/performance craft as well)
will be segregated to their own lanes, funded by volume and emissions
tariffs, the better to beat up on bullies their own size. Human-scale
commuter pods with clean, quiet motors will inherit more convenient urban
routes and parking spaces in a bid to integrate motorized craft with
people-powered cycles, buggies, and, yes, even the pedestrian.
Next paradigm
Today, your vehicle transports you through space. Tomorrow (and I mean
literally the day after today), your car will be transporting you through
information. The thin edge of the wedge is already visible: Proliferating
GPS navigation systems are actually experimental test-beds for integrating
wireless telephony, satellite communication, and database management (to
date, in the form of cartographic data). What's on the way is a quantum
step beyond.
The old paradigm will no doubt prevail for a few decades more, even as
we marvel at the accomplishments of satellite radio, audiotext e-mail
communication, and voice-activated telephony and Internet surfing. I
predict that by mid-century, however, software content will give way
to control as "smart" vehicles coordinate amongst themselves to
convey us otherwise preoccupied commuters to our individual destinations by
the safest, shortest, fastest route.

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